Privacy Policy

NSW Fishing Industry Training Committee Ltd
Trading as Maritime and Safety Training (MAST)
Registered Training Organisation (RTO 90440)

Website: www.maritimesafetytraining.com.au

Effective Date: 26 July 2026

The NSW Fishing Industry Training Committee Ltd (FITC), trading as Maritime and Safety Training (MAST), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, enquire about our services, enrol in training, or otherwise interact with us.

We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable requirements under vocational education and training legislation, including those applicable to Registered Training Organisations.

Who We Are

Organisation: NSW Fishing Industry Training Committee Ltd

Trading Name: Maritime and Safety Training (MAST)

Registered Training Organisation: RTO 90440

Website: www.maritimesafetytraining.com.au

What Personal Information We Collect

Depending upon the services you use, we may collect:

Identity Information

• Full name
• Date of birth
• Residential and postal address
• Email address
• Telephone numbers

Student Information

• Unique Student Identifier (USI)
• Student Identifier
• Citizenship or residency status
• Identification documents
• Emergency contact details

Maritime Licensing Information

Where applicable, we may collect:

• AMSA Candidate Number
• Maritime qualifications
• Sea service evidence
• Log books
• Practical assessment records
• Certificates of Competency
• Marine Radio Operator details
• Recreational boating licence information

Government Funding Information

Where training is government funded, we may collect information required by:

• Smart and Skilled
• Department of Education
• Training Services NSW
• Apprenticeship and Traineeship programs
• Other Commonwealth or State funding bodies

Financial Information

Where required:

• Payment details
• Billing address
• Transaction history

We do not store your full credit card details where payments are processed through secure third-party payment providers.

Website Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Date and time of access
• Referring website
• Cookies and analytics data

How We Collect Information

We collect information:

• when you complete an enquiry form
• when you enrol in a course
• when you make a payment
• when you contact us by email or telephone
• during practical assessments
• through our Learning Management System (LMS)
• through our Student Management System (SMS)
• through our website
• through cookies
• from government agencies where authorised
• from employers who arrange training
• from apprenticeship providers
• from authorised representatives acting on your behalf

Why We Collect Personal Information

We collect personal information to:

• provide training services
• assess course eligibility
• issue qualifications
• issue Statements of Attainment
• conduct assessments
• maintain student records
• meet ASQA compliance obligations
• meet Standards for Registered Training Organisations
• report training activity
• process enrolments
• process payments
• administer online learning
• communicate with students
• improve our services
• maintain website security
• comply with Australian law

Government Reporting

As an RTO, we are legally required to report certain information to government agencies.

Your information may be disclosed where required to:

• Australian Skills Quality Authority (ASQA)
• National Centre for Vocational Education Research (NCVER)
• Australian Maritime Safety Authority (AMSA)
• Department of Employment and Workplace Relations
• NSW Department of Education
• Training Services NSW
• Smart and Skilled administrators
• Apprenticeship Support Providers
• State and Commonwealth regulators
• other agencies where authorised by legislation

Disclosure of Information

We may disclose personal information to:

• trainers and assessors
• contracted assessors
• employers (where applicable)
• apprenticeship providers
• government agencies
• payment processors
• IT service providers
• cloud hosting providers
• learning management system providers
• student management system providers
• auditors
• insurers
• legal advisers
• debt recovery agencies where accounts remain unpaid
• courts or regulators where required by law

We do not sell your personal information.

Website Cookies

Our website may use cookies to:

• remember preferences
• improve website performance
• analyse visitor traffic
• enhance user experience
• improve security

You may disable cookies through your browser settings; however, some features of our website may not function correctly.

Analytics

We may use website analytics services that collect anonymous usage information including:

• pages visited
• browser type
• approximate location
• device type
• referral sources
• session duration

These analytics assist us to improve our website.

Email Communications

If you contact us by email, we may retain your correspondence to:

• respond to enquiries
• maintain student records
• improve customer service
• comply with legal obligations

Marketing Communications

With your consent, we may send information regarding:

• new courses
• industry updates
• promotional offers
• upcoming practical assessments
• maritime industry news

You may unsubscribe at any time using the unsubscribe link or by contacting us.

Security of Personal Information

We take reasonable steps to protect personal information from:

• unauthorised access
• misuse
• interference
• loss
• modification
• disclosure

Security measures include:

• password-protected systems
• secure cloud storage
• access controls
• encrypted communications where appropriate
• regular backups
• staff confidentiality obligations

Storage and Retention

Student records are retained in accordance with:

• Standards for Registered Training Organisations (RTOs)
• applicable Commonwealth legislation
• State legislation
• contractual funding obligations

Some records are required by law to be retained for extended periods.

Overseas Disclosure

Where cloud-based systems are used, information may be stored on servers located outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure providers protect personal information consistent with Australian privacy requirements.

Access and Correction

You may request access to your personal information held by us.

You may also request correction of inaccurate or incomplete information.

Requests should be made in writing. Identification may be required before information is released.

Complaints

If you believe we have breached your privacy, please contact us.

We will:

• acknowledge your complaint
• investigate the matter
• respond within a reasonable period
• advise you of the outcome

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites. We encourage users to review the privacy policies of any external sites they visit.

Children’s Privacy

Where students are under 18 years of age, personal information may also be collected from parents, guardians or authorised representatives where required.

Changes to this Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

Contact Us

Maritime and Safety Training (MAST)
NSW Fishing Industry Training Committee Ltd
Trading as Maritime and Safety Training (MAST)

Website: www.maritimesafetytraining.com.au

Email: [email protected]

Telephone: 1300 302 123

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details above.